Seaside Park Hotel

Located directly on the promenade, inviting for walks with spacious room and large bathroom, a balcony to relax on. Trash bins emptied daily, cleaning on request, towel exchange available at any time.

The staff was constantly striving to meet all wishes, but unfortunately spoke little German — a pity, it could be done better.

We recommend half board, a good offering and varied.

Pool top spa not used.

The complex is very good quality in terms of facilities and location, although getting there takes a while because you have to wait for transport connections. However, the opening times for meals and access to the pool and sauna are too restrictive, and above all, this is a hotel that is too family-oriented. Children who weren't kept in check by their parents (there were visibly many families from Eastern European countries, which made up most of the nationalities among the guests during my stay) made constant noise, including in my room, because the children in the room above were running around and stamping on the floor. I nearly asked to change rooms several times, but I never felt very comfortable interacting with the staff.

Most of the staff, especially the restaurant waiters and the housekeeping staff, were very helpful and professional. Strangely, I felt less comfortable interacting with the reception staff in general (desk, bar, etc.), to the point that I didn't dare ask to change rooms because of the noise from the children above. I don't mean outright racism, but a certain attitude or distance, and a reluctance to interact with other guests. Language (English) wasn't an issue, as most of them spoke it well. I expected more of this kind of attitude from guests (surprised or evasive looks in the sauna/pool) or on public transport or in public services, but in the end it was more apparent at the hotel, from certain members of staff, though not throughout my whole stay; after four days, things got better. I suppose it's a kind of passive xenophobia. I imagine there aren't many mixed-race guests at the hotel, so the staff aren't very used to it, and Poland's political system only changed too recently for attitudes to have shifted in depth, away from Warsaw. There was no actual incident, but as in Denmark, I sensed this 'distance' from some of the staff. That's quite unusual (I travel a lot) in hotels of this standard, but I think things will improve over time.

Not used

For breakfast and dinner, the food was very good in terms of quality, variety and quantity. The buffet was well looked after and replenished quickly. The dining-room staff were very professional and proactive. The only downside was that access times were a little restrictive (too early for a leisure break, especially when the pool doesn't open until 12:00).

I didn't use the spa treatments, but I assume they were of the same standard as the aquatic area, which was very good in terms of cleanliness and facilities (saunas, steam room, relaxation area, ice fountain...). The pool and hot tubs were good. Once again, the only problem was that families with young children took over the place. Luckily, there were fewer families between 12:30 and 14:30 and from 20:00 to 22:00, so it was very pleasant.

We stayed at this hotel last year too. That says it all.

Everything was great. I had room 343 and my son and grandson had room 242. My son could phone me. I couldn’t phone him because the phone didn’t ring. The maintenance man checked it and thought it was working, but it wasn’t. That wasn’t very nice. If the rooms aren’t next to each other, someone my age should at least be able to reach their son by phone.

Not relevant to us

The food was plentiful, tasty and varied.

We used the indoor pool every day. It has a lovely atmosphere and was gleaming with cleanliness every day.