Badenia Hotel Praha

The location of the hotel is very good. The centre of the town is easily walkable. The lobby and reception area are functional but not particularly inviting. The rooms are modernly furnished. The cleanliness of the rooms could be improved, especially in the sanitary area. The shower in my room was very small. A quite full person would have difficulty fitting in, as the entrance is very narrow and movement inside is limited. The treatments at the hotel are very good and performed by friendly, competent staff.

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The treatments were carried out by friendly and competent staff. You felt well taken care of and the restorative effect was evident.

The breakfast buffet could have been more varied. The sausages and cheese were always the same. I also missed crunchy fresh rolls. Toast was available the first few days, but unfortunately the bread burner stopped working due to improper use by holidaymakers. The offered rolls had no taste. The dinner options were varied and very tasty.

Everything was very clean and easy to use.

The location is good, quiet yet central in Franzensbad. Parking is convenient too, although it costs extra. The reception was great; the staff there also spoke German reasonably well and were able to explain a lot. Cleanliness was fine. The room was fine too. The bed was a little too soft, and the shower head could only be used without its holder, as it was at the wrong angle to hang it up and stand underneath it. The balcony was a bit of an adventure: some of the tiles fixed to it were broken and very wobbly.

The service was good. Despite the language barrier, everyone made an effort and was friendly and pleasant. They were also competent in their respective areas. The only exception was the restaurant, where there didn’t seem to be much interest in selling drinks and you had to ask.

The massage treatments in particular were really good. Overall, you get the impression that the staff know what they’re doing and want you to have a good time.

I didn’t think the food was that good. You always order for the following day. On the day you arrive, you just get whatever. There were some good dishes in the evening, but also some that were very dry or greasy. The dessert in the evening was always the same, and sometimes there were a lot of fruit stalks left in the bowl. There was also almost the same dessert every evening. The soups were OK, usually with very little in them. The salad buffet mostly consisted of salads that had already been portioned out. In the evening, there were only jugs of water with a slice of citrus fruit for the whole table. You could only order drinks if you specifically asked. The breakfast buffet was a little better. There was some choice, and drinks included tea, coffee and juices. The bread was very dry.

The sauna is by appointment only. The pool is quite small; if more than four people want to swim, it gets cramped. I found the pool a little cold at times. Overall, though, it was clean and quite cute. The long opening hours are convenient. All treatments take place in designated rooms. In some of them, you’re not alone but in an area separated by a curtain. Sometimes there’s a ticking egg timer next door, counting down the time you have left for your treatment. I found that a little unsettling. The baths (whirlpool baths) weren’t quite clean.