Aquahouse Ensana Health Spa Hotel

Pleasantly spacious rooms. Everything very clean. Great food. A lovely garden with direct access to the promenade.

Reception staff friendly and professional. A bit mixed in the restaurant; plates are cleared late. The member of staff at the bar was exceptionally friendly.

Not used

Great breakfast, very well presented.

Not visited

A very attractive hotel complex with spacious, modern rooms. During my stay, it was unpleasantly crowded because of the Romanian school holidays. The staff, especially in the hotel restaurants, were completely overwhelmed. The whole place was very chaotic. Not suitable for a relaxing break.

The staff at reception and in the bars were friendly; in the restaurants and swimming pool, it varied (obvious stress, feeling overwhelmed and a lack of service-mindedness).

A decent choice of food, but long queues at the buffets and staff who were completely overwhelmed (coffee machines often broken or empty, juice and water dispensers often empty, ice cream in the self-service area usually so frozen that it took forever to serve...). The terrace was cordoned off in the lovely weather because of staff shortages, while there was a lack of seating indoors. There was no separation between guests looking for a relaxing break and families. You had to somehow balance your food to the table around playing children (tricycles, balance bikes and so on were whizzing around the dining room in the evening). And because the staff were overwhelmed, the coffee I had managed to get and the unused cutlery could be cleared from the table while I was getting food. There seemed to be no training or management for the staff here.

Quite nicely laid out, but usually overcrowded and only open from 08:00 to 20:00.

The lobby is very grand. The hotel and grounds are well kept. The rooms are clean. I think the rooms would be better if the bathroom and toilet were separate ( not open planed ) There is a good size balcony and feels private. I think the rooms could have a little more design as the décor is basic. I can't comment on the TV as I did not use it. A 30 minute bus ride into Varna City.

The staff in the restaurant were superb! It was very hit and miss with other staff at reception and the spa. I would not recommend ordering a taxi from reception I had problems with this even though I ordered in advance and was overcharged! I did encounter ( on the other hand) a very helpful staff member who was a delight. You can also leave your luggage after check out.

I had one lovely therapist who gave me two lovely massages a mud wrap and a salt bath. She was very professional in her massage service and friendliness. The last therapist is the reason for only three stars. Very unprofessional in her massage and attitude.

Great variety of food offered. A good selection if you want to eat healthily and seem to cater for all dietary needs . I thought the staff were very well trained and very professional.

The aspect I loved the most was the indoor pool. You could really have a decent swim although it would serve better if children were not allowed in the main pool ( they do have one for the children ). Having children running around the place at times did not make it feel relaxing. The outdoor pool maybe too cold for some but I'm hardy but it is very shallow. Its more of a pool to cool down. The saunas and wet rooms are well kept and all the areas were clean. I've only put three as having children running around does not make if for a relaxing experience. I would give it 4* for end of season general experience